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  • I want to add more users to the clinic
    You can easily add more users to your clinic by following these steps under your profile: 1. Invite users to your clinic: Click on 'Invite users' in your profile settings (top right in Konekta). Here, you can easily invite colleagues to join your clinic. 2. Choose the invitation method: You have two options: a. Social security number: Enter the person's social security number to invite them to your clinic. b. Email address: Enter the person's email address. Please note that the person must use the provided email address to accept the invitation. By following these steps, you can easily expand your clinic's user base and create a smoother workflow.
  • Export of files from x-ray software
    Export of files from your x-ray software - DICOM, STL, PNG, JPEG, etc: If you wish to export files such as a CBCT image from your x-ray software, there are the following guides to follow based on the specific system you are using: Romexis: https://www.youtube.com/watch?v=BYeuz_b2iyo Onepix: (See page 26) chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://onepix-site.s3.eu-north-1.amazonaws.com/Onepix2.5_IFU_SE_016.pdf Sidexis: https://www.youtube.com/watch?v=agpMOnrGmvk DentalEye: (See 7.9) : chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://www.dentaleye.com/release/DE32/documents/DentalEye%203.2%20Anv%C3%A4ndarhandledning%203.0.pdf Please note that these guides have not been developed by us, and any discrepancies should be discussed with your provider to ensure correct handling.
  • Can I have an account at multiple clinics simultaneously?
    Yes, it is possible to be a member of multiple clinics at the same time. To be a member of more than one clinic, the administrator at each clinic must invite you to their clinic, and then you can choose which assignment you want to work on by using the "Active Assignment" option under "Profile" at the top right of Konekta. This gives you the flexibility to manage and participate in the activities of multiple clinics simultaneously
  • How do I create an account in Konekta?
    Follow these steps carefully to create an account: Click on "Log in" at the top right of our website. This is your first step to initiate the registration process. Choose your preferred authentication method. You should select the authentication method most suitable for your situation. Fill in the information about your clinic. Please provide us with the necessary information about your clinic to complete the registration. Now you have successfully created an account
  • How do I create a case?
    Here are the steps to create a patient case in Konekta: Fill in the patient reference (it can be a social security number or a case ID). Click on "Verify patient reference." Add the medical query in the designated field or attach a referral (it's important to enter more than 5 characters of text in the field to proceed. For example, if you have a referral, write "see referral"). Add files using our "Drag and Drop" feature or upload them from a folder by clicking on "Upload files." Once this is done, click on "Create new case" at the bottom, and now you have created the case. The next step in the process is to either invite another clinic or a specialist. Please note that the larger the file you upload, the longer it may take.
  • How do I send a referral to another clinic
    To invite practices to your case, follow these steps: Create a case: Start by creating a case according to our instructions. Invite practices: After you've created your case, click on the option 'Invite practices.' Here, you can invite the relevant practices you want to involve in the case. By following these steps, you can easily manage and collaborate with colleagues from other clinics.
  • I haven't received a response from the specialist?
    If you haven't received a response from a specialist within a reasonable time, it could be due to several factors: 1. Forgot to click 'Invite Specialist': Sometimes, you may have created the case but forgotten to click 'Invite Specialist.' It's a human error, and it can be a simple explanation. 2. Complex case: Some cases can be complex and require more time for a thorough evaluation and analysis. It's essential to give the specialist the time needed to ensure the best possible quality. If you haven't received a response within three days and you're concerned about the delay, we recommend contacting us. We're here to assist you and can help ensure that your case is handled appropriately.
  • What does the 'Patient Flow' function mean?
    The 'Patient Flow' function is a feature that allows you to organize and prioritize your patients in a dental practice. Think of it as a virtual board where you can see a list of your patients and their current status. Here's what it can involve: Patient Listing: On the board, you see a list of patients who need dental care or treatment. Each patient is represented as a card or post on the board. Status Updates: You can easily move patient cards from one column to another to indicate their current status. For example, if a patient needs prioritization, you can move their card to a 'Priority 1' column, and if they have undergone treatment, you can move them to a 'Treated' column. Prioritization: By placing patient cards in different columns, you can also prioritize which patients need treatment first and which can wait. Overview and Efficiency: Using this overview board, you can quickly see which patients are waiting for diagnostic results, which ones have been referred by external practitioners, which are under treatment, and which have completed their care. It helps organize your workday and ensures that no patient is overlooked. In summary, the 'Patient Flow' function is a tool that makes it easier to manage and prioritize patients in a dental environment. It provides a visual overview of each patient's progress and helps improve efficiency in your practice.
  • I want to enter the information into my patient's medical record
    Click on 'Download the case as a PDF': After opening your case, look for the option 'Download the case as a PDF.' Click on this option. This function generates a PDF report with all the relevant information from your case, which can be easily integrated into your patient's record
  • What file types can I send? (formats, sizes, etc.)
    You can send several different file types to us. Here are some common file types and some general guidelines for formats and sizes. Below are the file types that we support: PDF: PDF files are suitable for sharing documents, reports, and other written information. The size of a PDF file varies depending on the content, but it can be larger if the document contains many pages and high-resolution images. DICOM: DICOM files are used for medical imaging, including CBCT. DICOM files can be large, especially if they contain multiple layers or high-resolution X-ray images. PNG and JPEG: The size of these files depends on the resolution and quality of the image. JPEG files can be smaller in size, while PNG files can be larger but with high image quality. STL: STL files are used for 3D modeling and printing in dental technology. These files are usually small to medium in size, depending on the level of detail in the model.
  • Can I have an account at multiple clinics simultaneously?
    Yes, it is possible to be a member of multiple clinics at the same time. To be a member of more than one clinic, the administrator at each clinic must invite you to their clinic, and then you can choose which assignment you want to work on by using the "Active Assignment" option under "Profile" at the top right of Konekta. This gives you the flexibility to manage and participate in the activities of multiple clinics simultaneously.
  • I want to add more users to the clinic?
    Easily add more users to your clinic by following these steps under your profile: Invite users to your clinic: 1. Click on "Invite users" in your profile settings (top right in Konekta). Here you can easily invite colleagues to join your clinic. 2. Choose invitation method: You have two options: a. Personal identification number: Enter the person's personal identification number to invite them to your clinic. b. Email address: Enter the person's email address. Please note that the person must use the provided email address to accept the invitation. By following these steps, you can easily expand your clinic's user base and create a smoother workflow
  • Can multiple clinics/specialists collaborate on the same case?
    Yes, you can easily invite multiple specialists or clinics to the same case for efficient collaboration. This allows all parties involved to have a clear and documented overview of the patient's situation.
  • How do I create a case?
    Here are the steps to create a patient case in Konekta: Fill in the patient reference (it can be a social security number or a case ID). Click on "Verify patient reference." Add the medical query in the designated field or attach a referral (it's important to enter more than 5 characters of text in the field to proceed. For example, if you have a referral, write "see referral"). Add files using our "Drag and Drop" feature or upload them from a folder by clicking on "Upload files." Once this is done, click on "Create new case" at the bottom, and now you have created the case. The next step in the process is to either invite another clinic or a specialist. Please note that the larger the file you upload, the longer it may take.
  • Kan I use the Swedish Social Insurance Agency operation codes when uploading a case in Konekta?
    Example of action codes that are sometimes used include: 107, Comprehensive examination, performed by a dentist The action is applied as a diagnostic measure in the case of a comprehensive examination for oral health-related diseases or issues, before bite rehabilitation, or for treatment outcomes. The action can be applied as an individual action or as a complementary action to 101, 111, or 112. The action is not eligible for reimbursement together with action 103, 108, 115, 116, 206, or an additional 107 on the same day with the same provider. Reference price: 1,155 SEK Reference price for specialist dental care: 1,790 SEK Effective from January 15, 2023 You can find more information here: https://kusp.tlv.se/
  • What is included in Konekta Freemium?
    With Konekta Freemium, you get access to our basic features: 1 user Digital referrals Access to our affiliated specialists This allows the clinic to easily send referrals to our affiliated clinics and specialists for referral consultations. *The pricing model is not applicable for clinics that have a CBCT-agreement with Boneprox.
  • What is included in Konekta Basic?
    With Konekta Basic, you get access to the following: Digital referrals Access to our connected specialists Unlimited number of users Patient cases as PDF exports Visibility in the referral list for the network with over 1000 clinics What sets Konekta Basic apart from Konekta Freemium is that you have an unlimited number of users at the clinic, allowing multiple collaborators on cases. You also gain access to time-saving features, such as retrieving all information in the case in a concise PDF report that can be easily integrated into the patient's journal. Furthermore, your clinic becomes visible to all other clinics in the network, enabling them to refer directly to you.
  • What is included in Konekta More
    With Konekta More, you get access to the following: Digital referrals Access to our connected specialists Unlimited number of users Patient cases as PDF exports Visibility in the referral list for the network with over 1000 clinics Patient Flow Unlike Konekta Basic, Konekta More includes the "Patient Flow" feature, which allows you to organize and prioritize your patients in a clear and efficient manner. Think of "Patient Flow" as a virtual board where you can see a list of your patients and their current status. It makes it easier to track each patient's progress through different phases of their treatment. You can customize and edit the board according to your clinic's needs. Here's what it can entail: Patient Listing: On the board, you see a list of patients in need of care or treatment. Each patient is represented as a card or entry on the board. Status Updates: You can easily move patient cards from one column to another to indicate their current status. For example, if a patient needs prioritization, you can move their card to a "Priority 1" column, and if they have completed treatment, you can move them to a "Treated" column. Prioritization: By placing patient cards in different columns, you can also prioritize which patients need treatment first and which can wait. Overview and Efficiency: Using this overview board, you can quickly see which patients are waiting for analysis results, which ones have been referred from external sources, which ones are undergoing treatment, and which ones have completed their care. It helps organize your workday and ensures no patient is overlooked. In summary, "Patient Flow" is a feature that simplifies patient management and prioritization at the dental clinic. It provides a visual overview of each patient's progress and helps improve efficiency in your practice.
  • What does the 'Patient Flow' function mean?
    The 'Patient Flow' function is a feature that allows you to organize and prioritize your patients in a dental practice. Think of it as a virtual board where you can see a list of your patients and their current status. Here's what it can involve: Patient Listing: On the board, you see a list of patients who need dental care or treatment. Each patient is represented as a card or post on the board. Status Updates: You can easily move patient cards from one column to another to indicate their current status. For example, if a patient needs prioritization, you can move their card to a 'Priority 1' column, and if they have undergone treatment, you can move them to a 'Treated' column. Prioritization: By placing patient cards in different columns, you can also prioritize which patients need treatment first and which can wait. Overview and Efficiency: Using this overview board, you can quickly see which patients are waiting for diagnostic results, which ones have been referred by external practitioners, which are under treatment, and which have completed their care. It helps organize your workday and ensures that no patient is overlooked. In summary, the 'Patient Flow' function is a tool that makes it easier to manage and prioritize patients in a dental environment. It provides a visual overview of each patient's progress and helps improve efficiency in your practice.
  • The cost of referral consultations in Konekta
    The price for referral consultations in Konekta varies depending on the scope of the case and the fees charged by our specialists. In Konekta, you always get a full overview of everyone's prices before choosing to send a referral consultation.
  • Is there any binding contract period with Konekta?
    No, with Konekta, you don't need to worry about any contract period. We offer flexibility so you can use our services without being tied to any long-term contract. We aim to make it easy and convenient for our users to take advantage of our platform's benefits.
  • What is included in Konekta Total?
    With Konekta Total, you get access to the following: Digital referrals Access to our connected specialists Unlimited users Patient cases as PDF exports Visibility in the referral list for a network with over 1000 clinics Patient flow MyFrame (integrate Konekta into your website) Unlike Konekta More, Konekta Total includes the "MyFrame" feature. MyFrame is a solution that integrates the referral management on your website with Konekta, allowing you to receive your referrals digitally directly through your website – completely GDPR compliant. We build your solution in 3-4 days and simplify the code to a simple link that can be copied into your website. Together with the "Patient Flow" feature, your clinic will have the most efficient and clear referral management system on the market.
  • Pediatric Dentistry
    Via our affiliated pedodontist, you can send consultations regarding erosions, eating disorders in children and adolescents, persistent primary teeth, trauma, tooth eruption, if a case is relevant for a specialist or if the child is to be treated at a regular clinic, dental clinic, etc.
  • Prosthodontics
    Here you can get help with therapy planning and tips on performing your prosthesis treatments. This helps you to treat more patients more safely also at the clinic and with safer treatment results. This approach is beneficial for both you as a dentist and your patients.
  • CBCT (3D)
    CBCT (Cone Beam Computed Tomography) is one of the most advanced image analysis tools used in dental health. Here, a large number of 2D images of the patient are taken from different angles. Based on these projections, a clear 3D volume image is created. With Konekta, you get access to specialists in odontological radiology, medical physicists, statements at CBCT and courses gathered in one place.
  • Anesthesiology
    As an anesthesiologist, the work consists of assessing medical information to patients in order to assess the risks of anesthesia and surgery in patients. Based on the information, anesthesia is planned and administered. The anesthesiologist is responsible for the patient’s health together with the surgeon or dentist until the patient is ready to go home. An anesthesiologist always works in a team with nurse anesthetists, but anesthetists are medically responsible
  • Orthodontics
    Here you can get guidance that includes the development of jaws, face and bites. You can send us consultations related to the diagnosis, prevention and treatment of bite and tooth defects. Our specialists help to analyze bite abnormalities and orthodontic defects using, among other things, X-rays, clinical images and models. Sometimes it can also be beneficial to invite other specialists in the case, especially for larger treatments such as oral surgery.
  • Ear-Nose-Throat (ENT)
    Via our affiliated otolaryngologist, you can send consultations digitally via Konekta. Our specialist/doctor has a broad knowledge of acute ear, nose, and throat care and is running a project investigating a potential connection between chronic inflammation in the upper and lower respiratory tract.
  • Oral Medicine
    Dental care meets large sections of the population regularly. This means that dental health care can encounter oral mucosal changes. In case of uncertainty, contact with a specialist is always recommended. With Konekta, you can easily send clinical pictures with questions to our experts in oral medicine when any danger signals for oral malignancies occur.
  • Dental technician
    At Konekta, you can easily get guidance from experienced dental technicians when it comes to dental production, repairs, quality assurance and corrections. Our dental technicians work in a laboratory for dental technicians. The basis for the dental technician’s work is impressions and 3D models of the patient’s teeth.
  • Radiology (2D)
    In dentistry, X-rays are one of the most important tools we have for safe diagnosis. Sometimes the images can be difficult to interpret and pathology can appear on panoramic X-rays or intraoral images where you want a “second opinion”. Our specialists in dental radiology are ready to respond to consultations directly on the platform, which can contribute to increased security in your diagnostics.
  • TMJ
    The complexity of the interaction between jaw joints, teeth and jaw muscles can often create problems for the patient. It is estimated that almost 50% of the population experience symptoms such as pain in the jaw joints, neck, jaw muscles and headaches resulting from bite physiological problems. In Konekta, you can easily get in touch with our specialists in bite physiology who can give the clinic the right guidance for a safe diagnosis and comfortable treatment for the patient.
  • Maxillofacial surgery
    Sometimes the clinic faces surgical challenges that require guidance. It can be infections, wisdom teeth that create problems, tumors or simply questions about surgery. To give as accurate an answer as possible, history, status and X-rays (OPG or CBCT) are important. Sometimes clinical pictures can also be helpful in clarifying the problem. At Konekta, our specialists are ready to help you.
  • Endodontics
    Digital consultations in endodontics work well as the X-ray image is central to the dialogue. So with anamnestic data and clinical findings in combination with X-rays, our specialists can help you with guidance and treatment options.
  • Periodontology
    About 50% of the population suffers from periodontitis and about 10% of a more severe form that often leads to tooth loss. A periodontitis patient who receives adequate treatment in time has good conditions to be able to keep his teeth for life. You can send us consultations regarding patients with periodontitis and we will help the clinic with prognosis assessment and treatment options.
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